At Martpatt, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

1. Information We Collect

1.1. Personal Information: When you make a booking, contact us, or use our services, we may collect personal information including:

• Name, email address, and phone number
• Billing and payment information
• Travel preferences and special requirements
• Passport information (where required for travel arrangements)
• Medical information relevant to your participation in our tours

1.2. Usage Data: We automatically collect information about how you interact with our website, including IP address, browser type, pages visited, and time spent on our site.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process bookings and provide our travel services
• To communicate with you about your bookings, inquiries, or our services
• To personalize your travel experience and provide tailored recommendations
• To improve our website, services, and customer experience
• To comply with legal obligations and protect our rights
• To send promotional emails (only with your consent)

3. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contractual necessity: To fulfill our obligations under the travel booking agreement
• Legitimate interests: To operate our business and provide our services effectively
• Legal compliance: To meet our legal and regulatory obligations
• Consent: Where we have obtained your explicit consent for specific processing

4. Data Sharing and Disclosure

We may share your information with:

• Service providers: Airlines, hotels, tour operators, transportation companies, and other suppliers necessary to deliver our services
• Payment processors: To facilitate secure transactions
• Legal authorities: When required by law or to protect our rights and safety
• Business transfers: In connection with a merger, acquisition, or sale of assets

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, we retain booking information for 10 years after the completion of your travel for legal and tax purposes.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to access: Request a copy of the personal information we hold about you
• Right to rectification: Request correction of inaccurate or incomplete information
• Right to erasure: Request deletion of your personal information in certain circumstances
• Right to restrict processing: Request limitation of how we use your information
• Right to data portability: Request transfer of your information to another organization
• Right to object: Object to our processing of your personal information
• Right to withdraw consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before processing your request.

8. International Data Transfers

As we provide travel services, your information may be transferred to countries outside Norway and the European Economic Area (EEA) where our service providers are located. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date". We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Martpatt Data Protection Officer

Karl Johans gate 22

0159 Oslo, Norway

Email: [email protected]

Phone: +47 21 04 38 00

You also have the right to lodge a complaint with the Norwegian Data Protection Authority (Datatilsynet), the Norwegian supervisory authority for data protection issues (www.datatilsynet.no).